Shipping & Returns
We really appreciate every order placed with us and aim to dispatch orders within 48 hours of receipt. Orders placed at the weekend (Saturday and Sunday) will be processed the following Monday.
England, Scotland, Wales, Northern Ireland & Channel Islands
(ORDERS UNDER £20) Royal Mail Tracked 48 - £2.50
(FREE UK SHIPPING FOR ORDERS OVER £20) - Royal Mail Tracked 48
NEXT DAY DELIVERY DPD (UK Mainland ONLY) - Delivered next working day, order before 1 pm Monday-Friday, excluding public holiday) : £4.50
Due to Brexit and issues around couriers, we will not be shipping to Europe until the situation is clear. Sorry for any inconveniences caused during this time, we will resume shipping.
REST OF THE WORLD
International Tracked Shipping (usually 5-7 working days from dispatch): £9.50
Please note the above are estimated delivery times and are to be used as a general guide, as delays can sometimes occur that are outside of our control.
Custom charges can occur for orders shipped outside the UK. You will be directly responsible for these payments.
We cannot be responsible for any custom charges, import duties or taxes that may be charged to you, or any shipment that is stopped or disposed of by customs, so we advise you to check with your local customs before making your order.
Long delays can also be caused by custom checks or by international postal services, so our delivery times can only be used as a general guide.
General delivery information:
* Orders will be sent to the delivery address that you have provided on the order form – please ensure that your delivery address is correct and complete, as we cannot be held responsible for incorrect/incomplete addresses.
*NESSA cannot be held responsible for delayed delivery caused by any third party, as this is outside of our control.
REFUNDS & RETURNS
We hope that you will be satisfied with your purchase but if you have any issues, please let us know immediately, within 5 working days, by emailing us at firstname.lastname@example.org so we can help to resolve any problems. Please include your order number on the email.
DAMAGED OR DEFECTIVE GOODS
If the goods you receive are damaged or defective, please notify us by email within 5 working days of delivery at email@example.com, quoting your original order number, with details of the problem. We are happy to offer an exchange or refund for damaged or defective goods.
If you change your mind about your purchase we are happy to offer a full refund or exchange, providing that you notify us by email at firstname.lastname@example.org within 2 working days of delivery. Please include your order number on the email. We will then issue you with instructions on how to return your products. Please note that the original delivery charge will not be refunded and you will be liable for any postal costs incurred when returning the goods.
The goods must be returned to us unopened still intact, unused and in a re-sellable condition. Please note that if your delivery gets lost in the post and is not received by us, we will be unable to issue a refund - therefore it is best to return goods by recorded delivery and retain the recorded delivery receipt as proof of postage, so that you are able to track your delivery.
You may cancel by emailing us with your order number at email@example.com, only if the goods have not already been dispatched. If the goods have already been dispatched, you must return it to us in secure packaging at your own cost. We will advise you of the returns process when you email us. Please note that if your delivery gets lost in the post and is not received by us, we will be unable to issue a refund - therefore it is best to return goods by recorded delivery and retain the recorded delivery receipt as proof of postage, so that you are able to track your delivery.
A refund of the original amount (minus the original delivery cost) will be made once it has been determined that the returned goods are unopened with tamper seals still intact, unused and in a re-sellable condition.
Cancellation by us
We reserve the right to cancel your order if there is insufficient stock to fulfil your order, if we do not deliver to your area or if an incorrect price was listed in error. Any cancellation will be notified by email and any payment made will be credited back as soon as possible.